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למשה הייתה נזילה בביתו שהגיעה גם לשכנים, כשפנה לחברת מגדל שמעניקה לו ביטוח מבנה, לא הביאה לפיתרון הבעיה, ואילצה את משה לפנות לאינסטלטור פרטי לטיפול בבעיה. צבי טסלר שוחח עימו בתכנית 'המוקד הציבורי'. "לא רק שלא קיבלתי שירות, גם חטפתי תביעה".
ממגדל ביטוח נמסר: "במקרה המדובר, שילם המבוטח את מרבית הסכומים לשרברב פרטי שלא במסגרת הפוליסה והכיסוי המוענק על-ידי החברה. למרות זאת, החברה החליטה, לפנים משורת הדין, להעניק לו החזר בגובה של 2,000 ש"ח".
